Please choose carefully as refunds are not permitted if a customer changes their mind or makes a wrong selection.
When furniture is not available for the customer and stock is to be ordered from a local, interstate or overseas manufacturer, an estimated date will be given. Such dates may be subject to delays beyond our control and we will not be held liable for such delays.
A security deposit of 30% of the total amount of the customer order is required on all orders.
We accept cash, cards, Paypal and online funds transfer.
A minimum 30% deposit is required to reserve the goods for you.
Payments must be made at least fortnightly.
Your lay-by is to be finalised by the due date, which is 12 weeks from the date of your order. If your lay-by order still requires payment after 12 weeks, we reserve the right to prioritise customers who require the furniture urgently.
Lay-by is not exchangeable and no cash refund is permitted.
If a lay-by is cancelled by the customer, a credit voucher for all monies paid, less our administration cost of 20% of the total invoice value will be issued.
Delivery Service & Assembly Service
We provide fast delivery services for our customers at a small charge.
Delivery can only be made to ground floor of any address. There will be an additional delivery charge should the address be upstairs.
The buyer must have someone available to help the driver unload the item should the purchased item be greater than 25 kilograms or too large for one person to carry.
We provide assembly services for our customers at a reasonable cost.
If customers wish to collect their own orders from our showroom, they must give at least one day’s notice.
All furniture, unless specified, are warranted for 12 month by suppliers.
Australia made mattresses are warranted for 5-10 years by the manufacturer.
Refund and Return Policy
Our return policy is in addition to your statutory rights and outlines our commitment to you to ensure you are satisfied with your Bestbuy Furniture experience either in store or online.
Please choose carefully. Refunds are not permitted if you simply change your mind or make a wrong selection.
If the product purchased is faulty, once proof of purchase has been established, our suppliers will offer the customer repair services or exchange.
Please contact us within 24 hours during week days if the product is found to be faulty. Photo evidence will be required.
Unfortunately, we cannot offer a refund or exchange where the product has sustained damage due to inappropriate use, whether that has been identified by our staff, or the product supplier. If the product doesn’t match its advertised description, we will provide you with either a refund or source a new or similar product to that purchased.
Cancelling an Order
A cancellation fee of 20% is applicable on the total price of the purchased goods. You may not incur a cancellation fee if the goods are delivered damaged or if Bestbuy Furniture is not entitled to charge a cancellation fee under relevant legislation. It is your responsibility to inform the store of purchase if there is any change of address or contact details.
If a refund is granted, we will refund the original purchase price in the form of the previous method of payment indicated on the receipt (if possible) minus any delivery cost and/or cancellation charges.
We only collect personal information when it is necessary. We will keep your personal information confidential and secure.